# How do you open a pre-addressed support email from Adalo?

Use a mailto link action to open the user’s native email app with your support address, subject, and optional message body prefilled.

- Canonical URL: https://adalocado.com/answers/open-support-email-from-adalo
- Verification: Documented from current sources
- Topic: Actions and Logic
- Skill level: Beginner
- Last reviewed: 2026-08-16
- Index status: index-now

## Short answer

Use a Link action to a Website URL beginning with mailto:, followed by the support address. Add URL-encoded subject and body parameters when you want the native email draft prefilled.

Use mailto when the user should send support mail from their own email account. Keep the action simple, encode optional fields, and test the result on actual target devices.

## Intended outcome

Tapping Support opens the device’s email client with the recipient already filled in.

## Requirements

- A support email address
- A button or other tappable component
- A device with an email client configured

## Step by step

1. **Add a Link action**

   Select the support button, add a Link action, and choose Website as the destination type.

2. **Enter the mailto URL**

   Use mailto:support@example.com as the URL, replacing the address with the app’s support mailbox.

3. **Prefill optional fields**

   Append ?subject= followed by an encoded subject and &body= followed by an encoded message body.

4. **Test on real devices**

   Verify the link on iOS, Android, and web targets because available email clients differ.

## Why it works

- The mailto URL delegates message composition and sending to the user’s configured email client.
- The app can prefill fields but cannot guarantee which client opens or that the user sends the draft.

## Common failures

### Nothing opens

Confirm the device has an email client configured and test a simple mailto address before adding parameters.

### The subject or body is cut off

URL-encode spaces, ampersands, question marks, line breaks, and other reserved characters.

## Testing checklist

- [ ] Tap the action on a configured phone and verify the recipient, subject, and body.
- [ ] Cancel the draft and confirm returning to the app does not trigger another action.
- [ ] The recipient is correct
- [ ] Subject and body parameters are encoded
- [ ] No sensitive data is inserted unexpectedly
- [ ] Real devices are tested

## Limitations

- The user must review and send the email in their native client.
- mailto behavior depends on the device, browser, and configured email applications.

## Community evidence

### [Customer Support Email](https://forum.adalo.com/t/59090/2)

Use a mailto URL to open the user’s email client. Boundary: The forum answer points outside Adalo for advanced subject and body syntax.

## Sources

- [Adalo Forum accepted solution](https://forum.adalo.com/t/59090/2)
- [Adalo Help: Special Links](https://help.adalo.com/how-to/special-links-email-text-sms-and-phone)

Markdown version: https://adalocado.com/answers/open-support-email-from-adalo.md