How do you open a pre-addressed support email from Adalo?
Use a mailto link action to open the user’s native email app with your support address, subject, and optional message body prefilled.
Short answer
Use a Link action to a Website URL beginning with mailto:, followed by the support address. Add URL-encoded subject and body parameters when you want the native email draft prefilled.
The intended outcome
Tapping Support opens the device’s email client with the recipient already filled in.
Use mailto when the user should send support mail from their own email account. Keep the action simple, encode optional fields, and test the result on actual target devices.
Requirements
- A support email address
- A button or other tappable component
- A device with an email client configured
Step by step
Step 1: Add a Link action
Select the support button, add a Link action, and choose Website as the destination type.
Step 2: Enter the mailto URL
Use mailto:support@example.com as the URL, replacing the address with the app’s support mailbox.
Step 3: Prefill optional fields
Append ?subject= followed by an encoded subject and &body= followed by an encoded message body.
Step 4: Test on real devices
Verify the link on iOS, Android, and web targets because available email clients differ.
The underlying logic
The mailto URL delegates message composition and sending to the user’s configured email client.
The app can prefill fields but cannot guarantee which client opens or that the user sends the draft.
What still needs checking?
- This is a forum-native answer with no original Adalocado video.
- Current Adalo documentation still prescribes a Website Link action with a mailto URL.
Common failure modes
Confirm the device has an email client configured and test a simple mailto address before adding parameters.
URL-encode spaces, ampersands, question marks, line breaks, and other reserved characters.
Testing checklist
0 of 6 checked on this device
Current limitations
- The user must review and send the email in their native client.
- mailto behavior depends on the device, browser, and configured email applications.
What the Adalo community is reporting
These are concise editorial summaries of public forum posts, not endorsements or independently reproduced results.
Customer Support Email
Use a mailto URL to open the user’s email client.
Boundary: The forum answer points outside Adalo for advanced subject and body syntax.
Victor (accepted answer) · April 2025
Sources and status
This page was last reviewed on Aug 16, 2026. Its current status is Documented from current sources.
Verification owner: Editorially checked against current Adalo documentation and monitored for corrections. Next review: Oct 16, 2026.
Changelog
Automatically posted from a solved Adalo forum topic; corrections are monitored on the live site.
Automatically organized and maintained by the Adalocado editorial team under the editorial and verification policy.
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