How do you submit an Adalo support ticket when a video is too large?
Keep support-form attachments under the reported size cap, or host a larger recording and place a tested share link in the ticket details.
Short answer
Keep each support-ticket attachment under the 4 MB limit reported in the solved forum thread. If a screen recording is larger, upload it to a video or file host, verify that the share link opens without your account, and paste that URL into the ticket’s Additional Details field instead of attaching the file.
The intended outcome
A support request includes viewable diagnostic video without the oversized attachment that caused the form submission to fail.
When the support form reports a reCAPTCHA failure while a large recording is attached, isolate the attachment before troubleshooting the browser. Keep a small file under the reported cap or send a tested, view-only recording link, and state the reproduction steps directly in the ticket.
Requirements
- The text and reproduction steps for the support request
- The attachment’s file size
- A share-link host if the recording is larger than the reported limit
Step by step
Step 1: Check every attachment
Inspect the file size before submitting. In the solved May 2026 thread, an attachment above 4 MB caused the form to report a reCAPTCHA submission error.
Step 2: Choose compression or a link
Compress or trim a file that can stay under the reported cap; otherwise upload the recording to a reputable video or file-sharing service.
Step 3: Set view-only access
Configure the hosted recording so Adalo support can view it without edit permission or access to unrelated files.
Step 4: Test the shared URL
Open the link in a private or signed-out browser window and confirm the recording plays without requesting your personal account.
Step 5: Submit one complete ticket
Paste the tested URL into Additional Details, leave the oversized attachment out, include concise reproduction steps, and submit the request once.
The underlying logic
The source thread attributes the generic reCAPTCHA error to the attachment-size check, so removing the oversized upload avoids the failing path while preserving the evidence as a link.
Testing the link outside your signed-in session prevents a successful form submission from delivering a recording that support cannot open.
What still needs checking?
- This is a forum-native operational workaround with no original Adalocado video and no current official attachment-limit documentation.
Common failure modes
Treat it as a different issue: try a private window with extensions disabled and a different network, then use the support contact path shown by Adalo rather than repeatedly submitting duplicates.
Change the host permission to view-only for anyone with the link, retest it while signed out, and avoid exposing unrelated folders or account data.
Testing checklist
0 of 7 checked on this device
Current limitations
- The 4 MB cap is reported by an accepted May 2026 forum answer and confirmed by the topic author, but Adalocado found no current official documentation for that exact limit and it may change.
- A hosted link can expose sensitive app or user information; redact recordings, grant only view access, and use a retention period appropriate for support evidence.
What the Adalo community is reporting
These are concise editorial summaries of public forum posts, not endorsements or independently reproduced results.
Problems sending tickets
The accepted reply says an attachment above 4 MB caused the submission error and recommends linking a hosted recording; the topic author confirmed that diagnosis.
Boundary: The exact attachment cap is community-reported and may change because no current official limit was located.
Santiago (question) and Dilon (accepted answer) · May 2026
Sources and status
This page was last reviewed on Aug 14, 2026. Its current status is Community workaround.
Verification owner: Adalocado editorial. Next review: Oct 14, 2026.
Changelog
Automatically posted from a solved Adalo forum topic; corrections are monitored on the live site.
Automatically organized and maintained by the Adalocado editorial team under the editorial and verification policy.
Report this answer.
Automated Answers still pass evidence and publication checks, but they can be wrong, outdated, unclear, or missing an important boundary. Send the exact correction and the editor will check the live page.
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